Shipping policy

At Puffweiser Hemp, we strive to deliver your order quickly, securely, and with the highest level of care.

🕒 Processing Time

  • Orders are processed within 1–3 business days

  • Business days are Monday–Friday (excluding weekends and holidays)

  • Processing time is separate from shipping time

🚚 Shipping & Delivery

USPS Ground Shipping
Estimated delivery: 3–5 business days after your order ships.

Please Note:

  • Delivery times are estimated by USPS.
  • Transit times may vary due to USPS delays, weather, or peak shipping seasons.
  • Delivery dates are not guaranteed.

📦 Carrier Responsibility

Once your package is handed to USPS and tracking is issued, Puffweiser Hemp is no longer responsible for carrier delays, transit issues, or weather-related disruptions.

📍 Marked “Delivered” Policy

If tracking shows “Delivered,” the order is considered fulfilled.

If you cannot locate your package:

  1. Contact USPS directly to request a GPS scan confirmation

  2. File a missing mail claim with USPS

  3. Check with neighbors or household members

We are unable to issue refunds or replacements for packages marked as delivered.

📧 Order Tracking

Once your order ships, you will receive a confirmation email with tracking information so you can monitor delivery in real time.

🏠 Address Accuracy

Customers are responsible for entering the correct shipping address at checkout.

Puffweiser Hemp is not responsible for orders delivered to incorrectly provided addresses.

💬Need Help?

If you experience any issues with your order, our support team is happy to assist.

💬Reimbursement

After 21 days from your order date, based on the tracking information from our partnered shipping carrier (USPS), we can offer a resolution—either a reimbursement or a mutually agreed alternative solution.