Shipping policy

At Puffweiser Hemp, we strive to deliver your order quickly, securely, and with the highest level of care.

๐Ÿ•’ Processing Time

  • Orders are processed within 1โ€“3 business days

  • Business days are Mondayโ€“Friday (excluding holidays)

  • Processing time is separate from shipping time

๐Ÿšš Shipping Options & Estimated Delivery

Standard Shipping

  • Estimated delivery: 3โ€“5 business days after shipment

Economy Shipping

  • Estimated delivery: 5โ€“10 business days after shipment

Please note:

  • Delivery times are carrier estimates only

  • Transit times may vary due to USPS delays, weather, or peak seasons

  • Shipping timelines are not guaranteed

๐Ÿ“ฆ Carrier Responsibility

Once your package is handed to USPS and tracking is issued, Puffweiser Hemp is no longer responsible for carrier delays, transit issues, or weather-related disruptions.

๐Ÿ“ Marked โ€œDeliveredโ€ Policy

If tracking shows โ€œDelivered,โ€ the order is considered fulfilled.

If you cannot locate your package:

  1. Contact USPS directly to request a GPS scan confirmation

  2. File a missing mail claim with USPS

  3. Check with neighbors or household members

We are unable to issue refunds or replacements for packages marked as delivered.

๐Ÿ“ง Order Tracking

Once your order ships, you will receive a confirmation email with tracking information so you can monitor delivery in real time.

๐Ÿ  Address Accuracy

Customers are responsible for entering the correct shipping address at checkout.

Puffweiser Hemp is not responsible for orders delivered to incorrectly provided addresses.

๐Ÿ’ฌNeed Help?

If you experience any issues with your order, our support team is happy to assist.

๐Ÿ’ฌReimbursement

After 21 days from your order date, based on the tracking information from our partnered shipping carrier (USPS), we can offer a resolutionโ€”either a reimbursement or a mutually agreed alternative solution.