Pina Coooolada Honey Crystal

Unfortunately, once packages are handed over to USPS, we have limited control over their processing and delivery times. We understand the frustration caused by delays and truly appreciate your patience. For additional assistance or tracking updates, please contact USPS Customer Service at 1-800-275-8777.

It seems your package may have been lost during transit. We can send you a reimbursement package — would you like to go with that option? If so, we can create the new shipping label today and you should be emailed a new tracking number by end of today or tomorrow.

Sorry for the delay. USPS is currently experiencing processing delays due to staffing shortages and high order volume. We have this notice posted on the yellow banner at the top of our website. If your tracking has not updated after 15 business days, we will send a reimbursement package free of charge with all original items included.

We currently ship to: Alabama, Arizona, California, Colorado, Connecticut, Delaware, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.

Discount codes and other deals do not stack on top of each other. Each cart only allows one promotion at a time. The best way to redeem multiple deals is to split into separate orders.

Your order should be processed within 1–3 business days and handed to USPS the same day it's fulfilled. After that, USPS may require additional time to update your tracking. We are currently short-staffed and working hard to get all orders out quickly. Thank you for your patience.

Yes! Please add a note to your order before checkout so our fulfilment team can make the necessary edits. The note is crucial for accuracy — specify exactly what changes you'd like.

Thank you for letting us know. We have notified our technical team and they are working to resolve it as quickly as possible. In the meantime, you can email us the items you'd like to purchase and we can create an invoice for you to complete your order without any issues.

Unfortunately, we do not have the ability to edit customer carts from our end unless the cart has already been paid for and is waiting to be fulfilled. Sorry for the inconvenience.

Due to the size of your order, we had to split it into two separate packages, both requiring signatures upon receiving. Please check your email for the tracking number for the second part of your order.

Current Puffweiser policy guarantees customer reimbursements if 15 business days have passed (excluding weekends) since the original shipping date and no update is visible on the USPS website. We are sorry for the wait and reassure you that a reimbursement package is guaranteed if tracking does not update by that date.

It appears your package was lost during transit. We can send you a reimbursement package — it will ship today and we will email you a new tracking number by end of today. We're sorry for the delay in getting back to you.

Here is your new tracking number for your reimbursement package. We will hand it into USPS today — please allow a few days for USPS to process and update your tracking. Thank you for your patience and for being our customer!

Please contact USPS Customer Service and request "GPS tracking" to get more specific details on the last whereabouts of your package — that information is not provided to us. If a package is marked "delivered" to the address you provided, we are unfortunately unable to issue a reimbursement per our store policy.

After reviewing the details, we found the shipping address provided at checkout was incorrect. Our team fulfilled and shipped the order exactly as submitted, so we are unable to offer a reimbursement. We'd be happy to assist you place a new order with a verified address to avoid further issues.

The matter is already being resolved with our legal team. We ensure our customers will not have to worry about any legal issues with USPS, and any lost packages during transit can be reimbursed with all originally ordered items.

Our shake is infused with flavored isolate powder, giving the product a more unique smoking experience and a more potent high.

Yes! Here is our current May special: puffweiserstore.com — May Special

Please follow the instructions on the product page: Free Welcome Bundle. Note: first-time customers only. Offer cannot be combined with other promotions — that may be why certain items are disappearing from your cart.

Order here: puffweiserstore.com — Shake BOGO. We sell 4 different flavors and strains as BOGO (buy 1 get 1 free) — you will receive two oz.

Did you order from our BOGO section of the website? Prices may vary depending on whether you purchased a single item vs. our BOGO (buy one get one) listing. Please confirm which product page you ordered from so we can assist further.